Deep Cleaning Shoreditch Privacy Policy

This Privacy Policy explains how Deep Cleaning Shoreditch collects, uses, shares and protects personal data relating to our customers in the Shoreditch area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Deep Cleaning Shoreditch customers and prospective customers in our service area, regardless of how you contact us or use our services.

Who we are and scope of this policy

Deep Cleaning Shoreditch is a cleaning service provider operating in the Shoreditch area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers. This means we determine the purposes and means of processing your personal data.

This policy covers personal data collected when you contact us to request a quote, make a booking, communicate with us about an existing or past booking, or otherwise interact with Deep Cleaning Shoreditch as a customer or prospective customer in our service area.

Personal data we collect

We collect and process different categories of personal data about you, depending on how you interact with us and which services you use. The main categories include:

Identification and contact details: name, address of the property to be cleaned, billing address if different, and general contact details such as your preferred method of communication.

Booking and service information: details of your cleaning requirements, type of property, preferred dates and times, access instructions where applicable, records of services provided, and related notes needed to deliver the service safely and effectively.

Payment and transaction information: limited payment-related information such as payment method, amounts charged, invoices, and transaction history. We do not store full card details where payments are processed through secure third party payment processors.

Communication data: records of your communications with us, including enquiries, complaints, feedback, and any other messages sent by phone, online forms, or other communication channels.

Technical and usage data: basic technical information where you use our online pages, such as date and time of visit and basic device and browser information, to help us operate and improve our online presence. We do not seek to identify you through this information unless it is necessary for security or legal reasons.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, via any online forms we may provide, or in person, for example to request a quote or make a booking. We may also collect information during the course of providing services at your property, where that information is necessary to deliver the service or to manage our relationship with you.

In some cases we may receive limited data from third parties, such as referral partners or booking platforms, where you have requested our services through them. In those cases, the third party will usually be a separate controller and will have its own privacy policy explaining how it shares your data with us.

Lawful basis for processing your data

Under data protection law we must have a lawful basis to process your personal data. Depending on the specific processing activity, we rely on the following lawful bases:

Performance of a contract: we process your identification, contact, booking, and payment information as necessary to provide our cleaning services to you, to manage bookings, take payment, and communicate with you about your service.

Legitimate interests: we process certain personal data for our legitimate business interests, provided these are not overridden by your rights. This includes improving our services, maintaining business records, handling enquiries and complaints, and ensuring security and fraud prevention.

Legal obligation: we process some data to comply with legal and regulatory obligations, for example keeping records of transactions for tax and accounting purposes.

Consent: in some cases, such as certain types of marketing communications, we may rely on your consent. Where we rely on consent, you can withdraw it at any time using the contact details provided by us through our usual communication channels.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services you have requested, including booking appointments, adjusting schedules, and managing any follow-up visits.

To communicate with you about quotations, bookings, service updates, changes to terms or policies, and to respond to your questions or requests.

To process payments, issue invoices and receipts, and manage any refunds or billing queries.

To manage and improve our operations, services and customer experience, such as analysing feedback or reviewing patterns in bookings within the Shoreditch area.

To maintain appropriate business and financial records and to meet accounting, tax, and other regulatory requirements.

To protect our business, staff, and customers, for example by detecting or preventing fraud or misuse of our services, and to enforce our contractual rights.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law. The length of time we retain data depends on the type of information and the reasons we process it.

Customer and booking records are generally retained for a period that covers the duration of our relationship with you and an additional period after the last interaction, to allow us to answer queries, handle potential disputes, keep necessary business records, and comply with legal obligations. Financial and invoicing records may be kept for a longer period to satisfy accounting and tax requirements.

When data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with you.

Data processors and sharing of personal data

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described in this policy.

Typical processors and service providers may include payment processing providers for handling secure card payments, providers of booking or scheduling software, providers of invoicing or accounting tools, and information technology or cloud service providers used to store or manage our business data.

Where required by law or regulation, we may also share personal data with governmental or regulatory authorities, law enforcement bodies, or professional advisers such as accountants or legal advisers.

Where processors operate outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your data is protected with suitable safeguards in line with data protection law.

How we protect your information

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. Measures may include access controls, secure storage systems, staff training, and regular review of our data handling practices.

While we strive to protect your personal data, no system can be guaranteed to be completely secure. You also have a role in protecting your data, for example by not sharing confidential information in insecure environments where it is not necessary.

Your data protection rights

As a customer or prospective customer of Deep Cleaning Shoreditch in the Shoreditch area, you have a number of rights under data protection law. These include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, such as while we are investigating a concern you have raised about its accuracy or use.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where this is technically feasible.

Right to object: where we rely on legitimate interests as our lawful basis, you can object to our processing of your personal data. We will then consider whether our interests in processing override your rights and freedoms, or whether we must stop the processing.

Rights relating to consent: where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to exercise your rights or raise concerns

If you wish to exercise any of your rights, or if you have questions or concerns about how Deep Cleaning Shoreditch handles your personal data, you can contact us using the normal communication methods you use to reach our business. We will respond to your request or query in accordance with applicable data protection law.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so we can try to resolve any issues directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or legal requirements. Any changes will apply to all Deep Cleaning Shoreditch customers in our service area from the date the updated policy is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.