Deep Cleaning Shoreditch Service Terms and Conditions
These Terms and Conditions govern the provision of deep cleaning and related services by Deep Cleaning Shoreditch to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Deep Cleaning Shoreditch, the provider of cleaning services.
Customer means any individual, business or organisation that books or receives services from the Company.
Services means any deep cleaning, end of tenancy cleaning, one off cleaning, regular cleaning, specialist cleaning or associated services provided by the Company.
Premises means the property, building or area where the Services are to be carried out.
Booking means a confirmed request by the Customer for the Company to provide Services on a specified date and time.
2. Scope of Services
The Company provides deep cleaning and related cleaning services within Shoreditch and surrounding areas. The specific scope of work for each Booking will be agreed with the Customer in advance, based on the information provided at the time of enquiry.
Unless expressly agreed in writing, the Services do not include: removal of hazardous materials, work at extreme heights, specialist trade services such as electrical work or plumbing, exterior window cleaning above safe ladder height, removal of heavy built-in fixtures, or cleaning in areas that are unsafe or inaccessible.
The Customer is responsible for clearly describing the Premises, the condition of the property and any specific requirements so that the Company can allocate appropriate resources and provide an accurate quotation or estimate.
3. Booking Process
Bookings may be made by completing a booking request through the Company’s online enquiry form or through any other method made available by the Company from time to time. All Bookings are subject to availability and acceptance by the Company.
A Booking will be considered confirmed only once the Company has provided written confirmation of the date, time, estimated duration and price, and the Customer has accepted these details. The Company reserves the right to decline or cancel a Booking where the required information is incomplete, inaccurate or not provided within a reasonable time.
The Customer must provide accurate contact details, the full address of the Premises, access instructions, parking information, and any relevant details regarding the condition of the property or special requirements. Failure to provide adequate information may result in delays, additional charges or cancellation of the Booking.
The Company may request photographs, videos or descriptions of the Premises before confirming certain types of deep cleaning Services to assess the level of work required.
4. Pricing and Quotations
Prices for Services are based on the information provided by the Customer, including the size and condition of the Premises, the type of cleaning required, and the amount of time reasonably required to complete the work.
Any quotation given by the Company is an estimate only and may be adjusted if the information supplied by the Customer is inaccurate or incomplete, or if the actual condition of the Premises differs substantially from what was described. Where possible, any change to the price will be agreed with the Customer before additional work is carried out.
The Company reserves the right to apply additional charges for heavily soiled areas, significant build up of limescale or grease, excessive rubbish, pet related contamination, infestation, or where the scope of work is substantially greater than reasonably anticipated for a standard deep clean.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for Services is due either in advance of the Booking or on the day the Services are provided.
The Company may require a deposit to secure a Booking, particularly for large jobs, end of tenancy cleans, specialist services or bookings taking place during peak periods. Any required deposit and payment schedule will be communicated to the Customer at the time of Booking confirmation.
Payment methods accepted by the Company will be communicated to the Customer and may include card payments, bank transfer or other electronic payment methods. The Company does not accept payment by cash sent through the post.
Invoices will be provided electronically unless otherwise agreed. All invoices are payable in full by the due date stated. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to recover reasonable costs incurred in pursuing payment.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by providing notice to the Company. The amount of notice required and any applicable fees will depend on when the cancellation or reschedule request is received.
Where the Customer cancels a Booking with sufficient notice, any deposit paid may be refunded or applied to a future Booking at the Company’s discretion. Where cancellation is made at short notice, the Company reserves the right to retain part or all of the deposit or to charge a cancellation fee to cover administrative costs and loss of allocated time.
If the cleaning team attends the Premises at the agreed time and is unable to gain access, or if the Booking is cancelled on arrival, this will be treated as a late cancellation and the full or partial service fee may be charged.
The Company may cancel or reschedule a Booking due to circumstances beyond its reasonable control, such as extreme weather, staff illness, transport disruption, safety concerns or other operational issues. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss resulting from such cancellation or rescheduling.
7. Customer Obligations and Access
The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time and for the duration of the Booking. This includes ensuring that keys, entry codes or access arrangements are valid and that any concierge or security staff are informed of the Booking where applicable.
The Customer must ensure that lighting, running water, power supply and, where required, heating are available at the Premises during the Booking. If these are not available and the Company is unable to carry out the Services, the Booking may be treated as a late cancellation.
Valuable, fragile or irreplaceable items should be safely stored away before the commencement of the Services. The Customer must notify the Company of any items or areas that require special care or are particularly delicate.
The Customer is responsible for ensuring that the Premises are free from hazards that may pose a risk to the health and safety of the Company’s staff, including but not limited to exposure to biological waste, hazardous chemicals, structural instability or aggressive animals. The Company may refuse to provide Services or may suspend work where it reasonably believes that conditions are unsafe.
8. Standards of Service and Complaints
The Company aims to deliver a high standard of deep cleaning services. The Customer should inspect the work upon completion and notify the Company promptly of any concerns.
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company within a reasonable period after completion, providing details of the issue. Where a complaint is justified and relates directly to the quality of the cleaning, the Company may, at its discretion, arrange a re visit to rectify the issue or offer a partial refund.
The Company is not obliged to rectify issues that arise due to subsequent use of the Premises after the cleaning is completed, or where the Customer has failed to provide accurate information regarding the condition of the property or specific requirements.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability to the Customer is subject to the limitations set out in this section.
The Company will not be liable for any pre existing damage, wear and tear, stains or defects that cannot be removed or remedied through reasonable cleaning methods. Certain stains, odours, or damage may be permanent and beyond the scope of the Services.
The Company will not be responsible for any loss, damage or deterioration arising from the use of cleaning products in accordance with manufacturer instructions, where those products are suitable for the relevant surface or material.
The Customer must notify the Company of any fragile items, non sealed surfaces, special finishes or materials that may be sensitive to moisture, heat or cleaning products. The Company shall not be liable for damage where the Customer has failed to provide such information.
To the fullest extent permitted by law, the Company shall not be liable for loss of profits, loss of business, loss of opportunity, loss of data, or any indirect, consequential or special loss or damage arising out of or in connection with the provision of the Services or these Terms and Conditions.
The total liability of the Company to the Customer, whether in contract, tort or otherwise, for any loss or damage arising out of or in connection with the provision of the Services shall be limited to the total amount paid or payable by the Customer for the specific Booking giving rise to the claim.
10. Damage, Breakages and Keys
If accidental damage or breakage occurs during the provision of the Services, the Customer must notify the Company as soon as reasonably possible, providing full details and evidence where available.
The Company will assess any reported incident and, where the Company is responsible and the damage is proven, may offer repair, replacement or compensation up to the limit of liability stated in these Terms and Conditions.
Where the Customer provides keys or access devices to the Company, the Company will take reasonable care to safeguard them. In the unlikely event that keys are lost due to the Company’s negligence, the Company’s liability will be limited to the cost of cutting new keys or standard lock replacement, but will not extend to consequential losses or security upgrades.
11. Waste Removal and Environmental Regulations
The Company is committed to complying with applicable waste management and environmental regulations when carrying out cleaning services.
General waste generated as part of routine cleaning, such as dust, standard household rubbish or office waste, will ordinarily be placed in the Customer’s designated bins for normal collection, unless otherwise agreed. The Customer is responsible for ensuring that there is adequate bin capacity and appropriate waste collection arrangements at the Premises.
The Company is not licensed to remove or transport certain types of waste, including hazardous waste, clinical waste, large quantities of building rubble, or bulky items that require specialist disposal. Where such waste is present, the Customer is responsible for arranging appropriate disposal in accordance with relevant regulations.
Where the Company agrees, by separate arrangement, to remove limited quantities of non hazardous waste from the Premises, this will be subject to additional fees and compliance with any applicable laws. The Customer must provide accurate information regarding the nature and volume of any such waste.
12. Health and Safety
The Company will take reasonable steps to protect the health and safety of its staff and the Customer when delivering Services. This may include the use of appropriate cleaning products, equipment and personal protective equipment.
The Customer agrees to cooperate with any reasonable health and safety request made by the Company, including temporarily vacating specific areas while cleaning is carried out or while floors and surfaces are wet.
13. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, public health emergencies, transport disruption, strikes, or failure of telecommunications or power supplies.
14. Personal Data and Privacy
The Company may collect and use personal data from the Customer for the purposes of managing Bookings, delivering Services, handling payments and responding to enquiries or complaints.
The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to secure such information. Personal data will not be sold to third parties. It may, however, be shared with trusted service providers where this is necessary to deliver the Services or process payments.
15. Changes to Terms and Conditions
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings from the date of publication. For existing Bookings, the version in force at the time of Booking will normally apply, unless a change is required by law or regulation.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of Booking and any specific written agreement relating to particular Services, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence, or representations.
By confirming a Booking with Deep Cleaning Shoreditch, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
